Baggage Locker Reservation System Terms and Conditions of Use

These Baggage Locker Reservation System Terms and Conditions of Use (hereinafter “T&C”) set forth the matters regarding usage of the reservable baggage lockers by To Locca (hereinafter “Service”), which is the baggage locker service provided by the JR East Smart Logistics Company (hereinafter “Service Provider”).

Article 1 (Definition)

For the purposes of the T&C, the following terms shall have the meanings provided as follows. (1) “Members” mean the persons who have agreed to the T&C and completed their member registrations as provided in Article 3 herein. (2) “To Locca” means the online baggage locker reservation system operated by the Service Provider. (3) “Reservable Lockers” mean the baggage lockers available for reservation through To Locca. For the avoidance of doubt, baggage locker operating companies for the Reservable Lockers shall be provided on the Dedicated Website for the Service, and any addition, change, and removal of such operating companies shall be listed on the said website. (4) “Dedicated Website” means the website dedicated for the Service and operated by the Service Provider.

Article 2 (Nature of the T&C)

1. Members shall, when using the Service, comply with the T&C.
2. Any liability or cost arising from a breach by a Member regarding the usage method, prohibited conduct, and other matters stipulated hereunder shall be borne by such breaching Member.
3. Any Member who has not come of age shall use the Service after obtaining consent from their legal representative or person with parental authority.
4. In the case of any discrepancy between the T&C and any terms of use set forth by the respective baggage locker operating company with respect to Members’ use of baggage lockers through the Service, provisions hereunder shall prevail.

Article 3 (Membership Registration)

1. Members shall, when they wish to use the Service, accept the T&C and register the necessary information by the method nominated by the Service Provider.
2. Members shall, in the case of any change to matters registered in accordance with the preceding clause, immediately perform the change registration procedure by the method nominated by the Service Provider.
3. In the case of a Member having failed to perform the aforementioned change registration procedure, sending notice and other communications to the registered email address of such Member shall be deemed as sufficient effort by the Service Provider, and such notice and other communication shall be deemed to have reached the Member at the time when such notice and other communication would normally have arrived.
4. Members shall bear any damage that they incur due to their failure to perform the change registration procedure in Clause 2.

Article 4 (Cancellation)

Members may cancel membership by delivering their notices to the Service Provider through the Dedicated Website. In such case, any unperformed obligations, including payment of the Service Usage Fee, shall survive such cancellation.

Article 5 (Usage)

1. The Service shall become available only to those who have completed the member registration described in Article 3 (Member).
2. The Service may be used in order for Member, to use the Reservable Locker to temporarily store their baggage.
3. Reservable Lockers that are available through the Service shall be listed on the Dedicated Website. For clarity, the Service Provider may add, change, or remove Reservable Lockers at any time, and such addition, change, or removal shall be announced to Members by listing such event on the Dedicated Website.
4. Members may use the Service only during the operating hours of Reservable Lockers listed on the Dedicated Website. However, such use may not extend to or beyond Special Non-Business Days (means any day when baggage locker operating company suspends provision of their baggage locker, and hereinafter the same).
5. Members shall place and collect their baggage by the method described in the T&C and the Dedicated Website.
6. Provision of the Service shall not be construed as granting of any rights to Members, such as ownership or leasehold rights.
7. When Members are asked to present their identification by the baggage locker operating company upon their use of the Reservable Locker, such Members shall not refuse such request without justifiable reasons.
8. Members shall provide telecommunication devices, software, and any and all other associated equipment that are necessary to use the Dedicated Website at their expense and under their responsibility. Additionally, Members shall connect to the Dedicated Website at their expense and under their responsibility through telecommunication service of their choice.

Article 6 (Usage Method and Matters to Be Observed)

1. Service Usage Flow
(1) Members may make reservation requests between one (1) month to fifteen (15) minutes prior to the desired usage commencement time. (2) Reservation requests may only be made through the Dedicated Website. (3) At the time of making the reservation request, the Member shall specify the location and size of the locker, date and time of usage commencement (by an increment of fifteen (15) minutes), and usage period (hereinafter, the time when the specified usage period expires shall be referred to as “usage ending time”). However, the usage period may be specified in increments of one (1) hour. (4) The maximum number of lockers that a Member can request to reserve is five (5), regardless of the locker size. (5) Details of the reservation, such as reservation number, location, and number of the Reservable Locker that has been reserved shall be sent to the registered email address of the Member by fifteen (15) minutes prior to the usage commencement time. Upon such notice, the reservation shall become confirmed. (6) When no Reservable Locker becomes available at the location nominated by the Member by fifteen (15) minutes before the requested usage commencement time, the reservation will not be made, and such reservation request will be deemed canceled. (7) Members shall enter the reservation number delivered in accordance with Item 5 into the screen provided at the Reservable Locker where the reservation is made, and store baggage in the locker. (8) Members shall perform checkout procedure on the screen provided at the Reservable Locker and collect stored baggage by the usage ending time. (9) Once checkout procedure is performed, the locker may not be used again, even during the reserved usage period.
2. Prohibited Contents
(1) Cash or Securities (2) Valuable goods (includes important goods, document, material, card, computer, etc.) and precious goods (3) Animals (4) Volatile or poisonous substance or dangerous goods such as explosives and flammable materials (5) Items that may be used for criminal activity such as firearms and weapons, or any goods of which is prohibited to be possessed or carried under laws and ordinances (6) Stolen goods or any other goods obtained through criminal activity (7) Corpse or cremains (8) Object that emits odor, is unhygienic, easily perishes, alters or breaks, or is likely to deface or damage the Reservable Locker (9) Goods that weigh more than 30 kg in total (10) Any other goods that are deemed unsuitable for storage
3. Measures Against Prohibited Contents
When the placed object falls within or is suspected to fall within those prohibited in Clause 2 (Prohibited Contents) during the usage period or storage period after expiry of the usage period, the Service Provider and baggage locker operating company may, as they deem appropriate, implement the necessary measures, such as opening the locker, or storing or disposing of such contents. For clarity, when such measures, such as disposal, incurs any cost, such cost shall be claimed against the Member by the baggage locker operating company.
4. Supervision
Baggage locker operating company may, when it deems necessary, supervise the storing and collection of baggage.
5. Usage and Reserved Usage Period
(1) Reservable Lockers may be reserved up to seventy-two (72) hours from the usage commencement time per instance (including extension period provided in Article 9). (2) Members shall acknowledge and agree that, Reservable Lockers may be made unavailable at the discretion of the Service Provider, baggage locker operating company, or due to requests of an external party or other event, and that in such case, any applicable reservation (including confirmed reservation) will be canceled.

Article 7 (Cancellation)

When Members wish to cancel their reservation requests, cancellation of such reservation requests shall be performed on the Dedicated Website by twenty (20) minutes prior to the usage commencement time specified at the time of the reservation request. Failure to perform such cancellation by the aforementioned deadline shall result in the Member being charged the usage fee for such reserved usage period in full, regardless of whether the locker is used by the Member or not. However, exceptions apply to when such failure to cancel is due to a reason attributable to the Service Provider.

Article 8 (Change of Reservation Details)

When Members wish to change any of the details of a reservation request, such as size of the Reservable Locker, usage commencement time, or usage ending time, such change shall be made by twenty (20) minutes prior to the usage commencement time specified at the time of the reservation request. For clarity, when Members wish to change the train station, area, or location of the Reservable Locker specified at the time of the reservation request, the Members shall cancel such reservation request and then make a new reservation request.

Article 9 (Extension)

1. When Members wish, after reservations are confirmed as per Article 6, Clause 1, Item 5, to extend their usage of the lockers beyond the usage ending time, the Members shall apply for an extension through the Dedicated Website between the usage commencement time and five (5) minutes prior to usage ending time, regardless of the reason for such extension. The same rules shall apply for re-extension of the usage ending time that has already been extended.
2. Extension (includes re-extension, hereinafter the same) shall not be made to extend beyond seventy-two (72) hours from usage commencement time of Reservable Lockers.
3. Extension procedures may only be performed through the Dedicated Website.

Article 10 (Past Due Usage)

1. In the event that a Member continues the use of the Reservable Locker beyond usage ending time without performing the extension procedure provided in the preceding article, such usage shall be treated as past due and the Members shall pay the past due usage fee provided on the Dedicated Website (hereinafter “Past Due Usage Fee”), regardless of the reason for such past due usage.
2. No extension procedure for any usage that has become past due may be accepted.

Article 11 (Fee and Payment)

1. Usage Fee
(1) Usage fee for the Reservable Locker shall be charged by the hour, and the pricing shall be listed on the Dedicated Website. For the avoidance of doubt, the same shall apply for the fee for the usage period that is extended pursuant to Article 9 (hereinafter “Extended Usage Fee”). (2) For the purpose of the fee calculation, the usage period that is shorter than one (1) hour shall be rounded up to one (1) hour. (3) Each locker shall have daily maximum rate that becomes applicable when the fees charged pursuant to Item 1 (including Extended Usage Fee) reaches the amount of the daily maximum rate. The applicable daily maximum rate shall be as listed on the Dedicated Website. (4) Even when the usage is ended prior to the usage ending time specified at the time of the reservation, the fee for the entire usage period reserved shall be charged. (5) The Service Provider may, from time to time, offer the Service at a price lower than the usage fee stipulated pursuant to Item 1 for promotional purposes (hereinafter “Promotional Rate”), and in such case, the Promotional Rate shall be applied instead. Details regarding the Promotional Rate shall be announced on the Dedicated Website. (6) The Service Provider may revise the usage fees (hourly fee, Extended Usage Fee, Past due Usage Fee and maximum rate provided under this article) with prior notice to Members in writing or by posting announcements on the Dedicated Website. (7) With respect to the Reservable Lockers with their operating hours specified as from six (6) AM to midnight on the Dedicated Website, no usage fee (including Extended Usage Fee and Past due Usage Fee) shall incur for usage between midnight and six (6) AM. For clarity, such rule shall not apply to Reservable Lockers that are available twenty-four (24) hours a day. (8) Counting of the usage fee towards the daily maximum rate for the Reservable Lockers that are available twenty-four (24) hours a day shall commence at two (2) AM each day.
2. Payment Method
Payment for the Service shall be made by credit card registered at the time of member registration.
3. Payment Timing
Payment for the Service shall be processed at the following timing. (1) When the checkout procedure is performed on the screen provided at the Reservable Locker by the reserved usage ending time or extended usage ending time: At the time of the checkout procedure (2) When the checkout procedure is not performed on the screen provided at the Reservable Locker within seventy-two (72) hours after the reserved usage commencement time: At the time when seventy-two (72) hours have passed following the reserved usage commencement time (3) When the reserved usage ending time arrives with no check-in procedure on the screen provided at the Reservable Locker and no cancellation procedure having been performed: At the time when reserved usage ending time arrives (4) When baggage locker operating company performs forcible removal of the contents due to the reason provided in Article 15,Clause 1,Item 8: At the time of forcible removal

Article 12 (Service Subject to Availability)

1. Members shall acknowledge and agree that their use of the Reservable Lockers that the Members have made reservation requests for may become unavailable under the Service due to reasons, such as change to usage of other Members, including extension or past due usage, or misuse by a third party.
2. In such case, the reservation request shall automatically be canceled, and no usage fee shall incur.

Article 13 (Storage in Another Location)

In the event that Members fail to collect their baggage after seventy-two (72) hours from the reserved usage commencement time, the baggage locker operating company may unlock the locker, check the contents of the baggage, and store such baggage in a location prescribed by the baggage locker operating company. Handling of such baggage thereafter shall be subject to terms of use of the applicable baggage locker operating company.

Article 14 (Unavailability of Reservable Locker)

When Members are unable to use their Reservable Lockers due to unforeseen circumstances, such as malfunction of the Reservable Locker or any third-party baggage left behind in the locker, the Members shall call the number listed on the Dedicated Website to report such event. For clarity, when the Member fails to report as provided and the usage ending time arrives, the usage fee for the reserved usage period shall be charged, regardless of whether such locker has been used or not.

Article 15 (Damage Liability)

1. The Service Provider and the baggage locker operating company shall not be liable to compensate for any damage in any of the following event.
(1) Members incur damage due to failure of communication, such as internet provided by telecommunication carriers, which preclude the Member from performing reservation requests, confirmations, changes, or cancellation procedures. (2) Member incur damage or costs due to unavailability provided in Article 12 or storage in another location provided in Article 13. (3) Any loss, injury, alteration, or other damage occurs to stored baggage falling within the items listed in Article 6 Clause 2 (Prohibited Contents). (4) Members incur damage due to any measures taken pursuant to Article 6 Clause 3. (5) Members incur damage due to loss, duplication, or fraudulent use of mobile device, etc. or reservation number. (6) Members incur damage due to incorrect use of Reservable Locker such as premature locking of the locker by mistake. (7) Any loss, injury, alteration, or other damage occurs to stored baggage due to natural disaster, incident, or other force majeure. (8) Stored baggage is inspected or seized by or requested to be provided as evidence to relevant authorities. (9) Any loss, injury, theft, or other damage occurs to stored baggage due to vandalism to Reservable Locker by a third party. (10) Members incur damage for any other reason not attributable to the Service Provider or the baggage locker operating company.
2. Members shall compensate for any damage that they cause to the Service Provider, the baggage locker operating company, or a third party in relation to their use of Reservable Lockers.
3. With respect to any loss, injury, alteration, or theft of stored baggage that is attributable to the Service Provider or the baggage locker operating company, the maximum amount of compensation for such damage provided by the Service Provider or the baggage locker operating company shall be thirty thousand (30,000) yen.

Article 16 (Lock-Out)

In the event of Members becoming unable to unlock their Reservable Lockers after storing their baggage due to loss of devices from which they have made the reservation or reservation number, such Members shall immediately call the inquiry contact number listed on the Dedicated Website for instructions. The usage fee for the time until the locker is unlocked and the baggage is removed, including when such event occurs outside of operating hours of the inquiry contact number, shall be charged in accordance with the T&C.

Article 17 (Revision of T&C)

The Service Provider shall, when it revises the T&C, notify Members of such revision in advance by posting specific contents and effective date of such change on the Dedicated Website. In such case and when such revision is made after the T&C has become effective, such revised T&C shall automatically become applicable. For the avoidance of doubt, the Service Provider bears no responsibility whatsoever for any inconvenience caused to Members by such revision.

Article 18 (Revision of Service)

The Service Provider may at any time revise the contents of and other matters related to the Service. In case of such change, details of the change shall be announced on the Dedicated Website.

Article 19 (Prohibited Conduct)

With respect to their use of the Service, Members shall not perform any the following. (1) Allow a third party to use Member's name to access the Service. (2) Use the Service beyond the reserved usage ending time (or extended usage ending time when extended pursuant to Article 9). (3) Perform an act that cause nuisance to the Service Provider or other Member, such as leaving baggage in Reservable Locker without reservation. (4) Perform an act that causes or is likely to cause unreasonable loss to the Service Provider or other Member, such as repetitively making reservation requests and canceling such requests with no intent or few possibilities of using the locker. (5) Placing advertisement material, such as posters, on the exterior wall or other surface of Reservable Lockers. (6) Utilize the Service to perform sale of products, repair of goods, or any other activity that involves payment, sales activity such as inducement, or religious or political activity. (7) Store contents listed in Article 6 Clause 2. (8) Utilize the Service to provide or receive illegal goods, such as drugs or weapons. (9) Utilize the Service to perform any illegal activity. (10) Perform an act that is against public order and morals or any other act that the Service Provider deems inappropriate.

Article 20 (No Assignment)

Members shall not assign, transfer, or offer as collateral, all or part of the rights or the obligations related to their use of the Service to any third party.

Article 21 (Consumption Tax)

1. Members shall, for their use of the Service, bear the Consumption Tax, etc. (Consumption Tax and Local Consumption Tax) applicable to usage fee and other related fees.
2. Members shall, in the event of change in Consumption Tax rate due to revision of the Consumption Tax Act or other laws, bear the Consumption Tax calculated at the revised rate on and after the date when such legal revision takes effect.

Article 22 (Disqualification of Member)

1. The Service Provider may, in any of the following event, disqualify applicable Members without notice.
(1) If Members breach any of the provisions of the T&C and such breaches are not remedied after requests to do so by the Service Provider. (2) Member have committed or are suspected of having committed a crime and become the subject of an investigation by an investigative organization. (3) Registered credit card of the Member becomes suspended. (4) Members damage Reservable Lockers willfully or by negligence. (5) Members have falsified the information registered under their membership. (6) Members are discovered to have breached any of the representation and warranty in Article 26 or Article 27. (7) Members die or go missing, communication from the Service Provider to Members does not reach the registered destination, or Members reject receiving communication from the Service Provider. (8) Members have committed or are deemed likely to induce any act that infringes public order and morals. (9) Members commit any act that significantly discredits the Service Provider. (10) The Service Provider deems granting of membership to be inconvenient for the purpose of operation of the Service for other reason.
2. The Service Provider may claim compensation against Members for damage incurred due to such Members falling within any of the items in the preceding article.
3. The Service Provider may, in the event that it disqualifies a Member, cancel reservation made by such Member prior to the disqualification.
4. In the event of disqualification pursuant to the provision in Clause 1, and when such Member is using a Reservable Locker, stored baggage of such Member shall immediately be removed and handled pursuant to Article 13 (Storage in Another Location) thereafter.
5. Members shall not, even in the event that they become disqualified and incur damage as a result of such disqualification (including damage due to measures pursuant to Clauses 3 and 4), claim compensation for such damage against the Service Provider.

Article 23 (Handling of Personal Information)

1. Privacy Policy stipulated by the Service Provider is available at the following URL. [ https://www.jre-sl.co.jp/pdf/privacypolicy.pdf ]
2. Members shall agree to have their information provided in Clause 3 collected and utilized by the Service Provider after implementing necessary protective measures for the purposes provided in Clause 4.
3. [Specific Items of Personal Information to Be Collected, Utilized and Provided] The Service Provider shall, for the Utilization Purposes set forth in Clause 4, utilize the following part of Personal Information of Members. (1) Matters reported by Members at the time of member registration prescribed by the Service Provider and after their use (2) Matters related to the contract between Members and the Service Provider, such as membership registration date and membership number (3) Information obtained by the Service Provider through enquiries made by Members on the Dedicated Website or by phone (including contents of conversation) (4) Information related to Members’ usage of the Service (time of storage and removal, usage frequency, and the like) (5) Information that is publicly available through an official gazette, phone directory, or other data source (6) Information related to Members’ use of and access to the Dedicated Website, such as browsing history, advertisement history, browsing duration, browsing method, device usage environment, cookie information, IP address, location information, and unique identification number of the device
4. [Service Provider’s Utilization Purpose of Personal Information] Providing the Service.
5. [Provision of Personal Information to Third Party]  Personal Information may be provided to third party without the consent of Members in any of the following cases. (i) When required by law (ii) When required for the protection of an individual's life or physical/financial welfare and obtaining the authorization of the applicable Member is difficult or impossible (iii) When specifically required for the advancement of public health or the healthy upbringing of children and obtaining the authorization of the applicable Member is difficult or impossible (iv) When required to cooperate with national or municipal entities or contractors consigned by said entities to carry out work or activities stipulated by law and when obtaining the authorization of the applicable Member will hinder the operations of said entities
6. [Entrustment of Personal Information] The Service Provider may provide the Personal Information described in Clause 3 to a third party to which the Service Provider outsources its operations within the extent that is necessary to achieve the utilization purposes provided in Clause 4.
7. [Disclosure, Correction, and Deletion of Personal Information] (1) Members may request that the Service Provider disclose the Personal Information related to such Members in accordance with provisions in Item 2 of this clause. (2) Members shall, when they wish to request disclosure of Personal Information related to themselves that is held by the Service Provider, contact the To Locca Enquiry Center to obtain details regarding disclosure request procedure (such as application method and necessary documents). Upon making the disclosure request, the requesting Member acknowledge and agree that they will follow the prescribed procedure including presentation of identification document (such as Drivers’ License and Passport) and that the prescribed fee may be applicable. (3) In the event that any part of the Personal Information is found to be incorrect, the Service Provider shall promptly accommodate correction or deletion request. (4) When a Member requests utilization suspension or deletion of his or her Personal Information, the Service Provider shall, upon verifying identification, effect such utilization suspension or deletion within reasonable timeframe and extent. (5) The Service Provider may choose not to accommodate request for disclosure/correction/deletion of Personal Information by the Member when such choice is legal in accordance with the Act on the Protection of Personal Information.
8. [Disapproval Regarding Handling of Personal Information] The Service Provider may refuse use of the Service by Members who do not wish to have matters that are necessary for use of the Service to be stated or fail to agree to all or part of the provisions herein.
9. [Inquiry Contact Point Regarding Personal Information] Contact point for questions and suggestions regarding Personal Information shall be the To Locca Enquiry Center.

Article 24 (Notification)

1. Notice from the Service Provider to Members shall, unless otherwise provided under the T&C or on the Dedicated Website, be delivered by email to the email address registered by Member or any other method that the Service Provider deems appropriate.
2. The Service Provider may send email communications to Members as necessary, such as announcement including launch of new service, or survey regarding usage of the Service.

Article 25 (Suspension and Limitation of Service)

1. Members acknowledge and agree that the Service Provider may, for the following reason and without prior notice, temporarily close the Service or limit access thereto as necessary. (1) Performing emergency maintenance, inspection, or repair of equipment (2) Incident such as fire, electric outage, natural disaster, or terrorism hindering provision of the Service (3) Security and other reasons that force suspension of service provision
2. Members acknowledge and agree, in the event described in the preceding clause, that applicable reservations that were made by Members on the Dedicated Website will be canceled.
3. When Members are already using the Reservable Lockers at the time when the aforementioned event occurs, the fee shall be charged up to the point when such event described in Clause 1 occurs.

Article 26 (Elimination of Antisocial Forces)

1. Members represent and warrant the following to the Service Provider. (1) Members are not and will not be in future an organized crime group, organized crime group-related company, corporate extortionist, any person similar to these or member of these groups (collectively and hereinafter “Antisocial Forces”). (2) Members are not executing usage agreement on behalf of Antisocial Forces by allowing them to use the Member’s name.
2. In addition to the preceding clause, Members represent and warrant that they do not and will not in future, directly or indirectly, engage in any of the following acts. (1) Using the Service for an office or any other activity hub for any Antisocial Forces (2) Using fraud, violent acts, or threatening language, or making unjust claims exceeding legal responsibility (3) Using fraudulent means or force to interfere with the Service Provider or defame the reputation of the Service Provider (4) Accepting capital or funds from or building relationships with Antisocial Forces, regardless of its purpose whatsoever (5) Providing funding to Antisocial Forces, regardless of its purpose whatsoever (6) Allowing Antisocial Forces to engage in any part of Member’s business

Article 27 (Representation and Warranty)

Members represent\ and warrant, for the duration of the agreement, that they do not fall within any one of the following, and the Service Provider shall permit Members to use the Service on the premise that such representation and warranty by Members are true and accurate. In the event that any part of such representation or warranty provided in this clause is found to be erroneous or inaccurate, Members shall immediately notify the Service Provider of such fact in writing. (1) Member of a group that infringes public order and morals or related party of such group, or person who is deemed to significantly lack credibility (2) Member of a group that has been punished pursuant to the Act on the Control of Organizations Which Have Committed Acts of Indiscriminate Mass Murder (Act No. 147 of December 7, 1999, subsequently revised) or person having transactional relationship with such member (3) Person operating amusement business defined in Article 2, Clause 1, of the Act on Control and Improvement of Amusement Business, etc. (Act No. 122 of 1948, subsequently amended) and adult entertainment business defined in Clause 5 of the same article, or person who intend to use the Service for such business (4) Person who engages in or is suspected of engaging in hiding or collection of crime proceeds defined by the Act on Punishment of Organized Crimes and Control of Crime Proceeds (Act No. 136 of 1999, subsequently amended), or person having transactional relationship with such person (5) Person Restricted from Collecting Claims as defined in Article 24, Clause 3, of the Money Lending Business Act (Act No. 32 of May 13, 1983, subsequently amended) or person similar thereto (6) Person who intends to use the Service to handle, bury, store, refine, transport, process, produce, derive, emit, discard, transfer, or otherwise dispose of or treat hazardous material, explosives, or other dangerous material (7) Person who uses the Service for the purpose of sale of dangerous drugs or special fraud

Article 28 (Governing Law)

The Service shall be governed by the laws of Japan.

Article 29 (Jurisdiction)

Any disputes in relation to the Service shall be subject to the primary and exclusive jurisdiction of Tokyo District Court or Tokyo Summary Court, depending on the jurisdiction of the matter.

Article 30 (Consultation)

With respect to any ambiguity arising concerning the contents of the T&C or matters not stipulated herein, the Service Provider and Members shall resolve such issue through consultations in good faith and based on the principle of fair dealing, in accordance with the Civil Code, other laws and ordinances, as well as trading practices.